Japan purchase & delivery help
Finds Worth Sourcing
A favourite from your travels, something spotted online or a friend’s recommendation. Send us a link, a photo, a product name — or simply what you remember — and we’ll look into buying it from Japan and getting it to you.
- For your own personal use
- Japanese-language support
- A clear quote before you decide
Start with what you know
You don’t need all the details to ask
Maybe you remember the shop, but not the name. Or someone mentioned a product you’d like to try.
Share what you have. We’ll ask questions if we need a little more to work with.
- “We tried it in Kyoto…”
- A photo of the packaging
- “A friend recommended it”
- A shop name or product link
A name, a memory or a starting point. It all helps.
What we can look into
What would you like us to find?
Your request sets the direction. Here are a few places to start.
Home & tableware
Cups, plates, utensils and everyday Japanese goods for your home.
Gifts & lifestyle
Stationery, memorable souvenirs and particular finds you’ve heard about.
Beauty & personal care
Specific skincare and haircare, where purchasing and shipping requirements allow.
Food, tea & snacks
Flavours you remember and favourites you miss, subject to import requirements.
Something else in mind? Ask us. Each request is checked individually for availability and suitability.
How it works
From “can you find this?” to a clear next step
Share your request
A name, link, photo or description, plus quantity and delivery postcode. Mention any budget or deadline.
We look into it
We explore purchasing options in Japan and check whether we can arrange the purchase and delivery.
Review your quote
See the costs, estimated timing and any conditions before deciding whether to proceed.
We coordinate it
After you approve and pay, we arrange the agreed purchase and delivery, keeping you updated.
Clear costs
Know what you’re paying for
Your quote brings the applicable costs together, with our service fee shown separately.
If a cost can only be estimated, we’ll explain how it will be confirmed before you proceed.
What your quote shows
- Product cost
- Delivery within Japan, if applicable
- International postage
- Shintop service fee
Any other identified costs will be explained in your quote. This is a guide to the quote structure, not a price estimate.
Meet Shintop
A local contact. A connection to Japan.
Finding something again can be tricky when you don’t know its Japanese name, can’t contact the shop or aren’t sure whether it can be sent overseas.
Based in Sydney, we help with research, Japanese-language communication and the coordination needed to move your request forward.
You’ll have one point of contact by email, from your first question through to the agreed purchase and delivery.
A few useful answers
Before you ask
You don’t need to have everything figured out to get in touch.
I don’t know the product name. Can I still ask?
Absolutely. Share what you remember—what it looked like, where you saw it, what it does or who recommended it. Photos of the item, packaging or shop can help. We can’t guarantee identification, but a complete listing isn’t needed to start.
Can you help me buy just one item?
Yes, you’re welcome to enquire about a single item. We’ll check the seller’s conditions and the costs so you can decide whether it’s worthwhile.
Can you buy from a particular shop?
Send the shop’s name, location or website. We’ll check whether purchasing from them is possible and what arrangements would be needed.
Can you source for my business?
Not at the moment. This service is for personal purchases only — things for you, your home or a gift.
Can you source anything?
Some products are unavailable, restricted by the seller, unsuitable for shipping or subject to requirements we cannot support. We’ll let you know if we can’t proceed.
How long will it take?
Timing depends on finding the item, availability, the seller and shipping method. We’ll share an estimated timeframe with your quote. Please mention any deadline when you enquire.
Will buying from Japan be cheaper?
Not always. Delivery and service fees can make the total higher than the Japanese shelf price. Your quote helps you decide whether the purchase makes sense.
Send us your request
Let’s get you what you’re after
Tell us what you’re looking for and how you came across it. A few details are enough to start the conversation.
Have a link? Add it to your request. Photos of the item, packaging or shop help too — email them to us after you send.