Refund policy

Refund and returns policy

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in this policy limits or replaces those rights.

Change of mind — 7 days, unopened items

Changed your mind? You can return an unopened item within 7 days of delivery and we will refund the item price in full.

To be accepted, the item must be:

unopened, with its original seal and packaging intact
in resaleable condition — not marked, crushed or relabelled
well within its best-before or use-by date

Email us at hello@shintop.com.au within 7 days of delivery with your order number and what you would like to send back. Please wait for our reply before you post anything — we will confirm the item can be accepted and give you the return address.

You pay the return postage, and we recommend a tracked service: until the parcel reaches us it is at your risk. The postage you paid on the original order is not refunded.

Once the item reaches us and we have checked it, we refund the full item price to your original payment method. There is no restocking fee.

Opened items cannot be returned for change of mind — once a food package is open we cannot sell it to anyone else. None of this affects your rights below if something is actually wrong with your order.

If something is wrong with your order

an item arrived damaged, crushed or leaking
you received the wrong item
an item arrived past the best-before or use-by date printed on the pack
an item is spoiled, or the packaging was not sealed on arrival

We will replace the item or refund it. Where the problem is a major one, the choice between a refund and a replacement is yours.

In almost every case a photo is all we need — please do not post food back to us unless we ask. If we do ask you to return something, we pay the return postage and we send you the label. That is different from a change-of-mind return above, where the postage is yours.

Orders that do not arrive

If tracking shows your parcel as delivered and you do not have it, or if it has not moved for more than 7 days, email us at hello@shintop.com.au and we will chase it with the carrier and make it right.

Refunds

Approved refunds go back to your original payment method within 5 business days. For a change-of-mind return, those five days start once your parcel reaches us and we have checked the item. Your bank or card issuer may take a few days more to post it to your account.

Your rights under the Australian Consumer Law

If a product has a major problem, you can choose between a refund and a replacement. If the problem is minor, we may choose to replace or refund it. If a product is faulty, you are entitled to be reimbursed for the reasonable cost of returning it. These rights do not have a fixed expiry date and apply regardless of anything above.

Contact

Shintop Trading Australia — hello@shintop.com.au

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