Shipping policy

Shipping policy

Where we ship

We ship within Australia only. We do not currently ship overseas.

What postage costs

Postage is calculated at checkout, based on the weight of your order and where it is going. You will see the exact amount before you pay, and it includes the packaging we send your order in.

Where more than one delivery option is available to your address, they are shown at checkout and the choice is yours.

When we post your order

We pack and post orders within 1–2 business days of receiving them. Orders placed on a weekend or a public holiday are posted on the next business day.

If something is going to take longer than that — a public holiday period, or an item we need to re-check before it goes out — we will email you rather than leave you waiting.

How long delivery takes

Delivery time depends on the option you choose at checkout and where in Australia you are. The estimate for your address is shown at checkout before you pay, and it is more accurate than any general figure we could publish here.

We send you tracking by email as soon as your order is posted, so you can follow it the whole way.

If your order does not arrive, or arrives damaged

Getting your order to you is our responsibility, not yours. If tracking shows your parcel as delivered and you do not have it, or if it has not moved for more than 7 days, email us at hello@shintop.com.au and we will chase it with the carrier and make it right.

If something arrives damaged, crushed or leaking, email us within 7 days of delivery with your order number and a photo. In almost every case a photo is all we need — please do not post food back to us unless we ask. Full details are in our refund and returns policy.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in this policy limits or replaces those rights.

Delivery addresses

Please check your delivery address before you pay — we post to the address given at checkout. If you spot a mistake, email hello@shintop.com.au straight away and we will fix it if your order has not gone out yet.

If a parcel is returned to us because the address given was wrong or incomplete, we will contact you and re-send it once we have a correct address. Postage for the re-send is payable by you. If the mistake was ours, we cover it and you pay nothing.

Questions

Email hello@shintop.com.au and we will answer.

Shintop Trading Australia · ABN 26 247 302 408 · Sydney, NSW