Contact information
Contact information
Shintop Trading Australia is a Sydney-based business sharing Japanese groceries and products with people across Australia. Whatever you send us comes straight to us — no call centre, no ticket queue.
How to reach us
Email hello@shintop.com.au, or use the form on our contact page.
We reply within one business day. Messages sent on a weekend or a public holiday are answered on the next business day.
What we can help with
- an order you have placed — including your order number helps us find it faster
- a product, ingredient or allergen question
- wholesale and sourcing for Australian businesses
- anything else
If something is wrong with an order, our refund and returns policy sets out what to do. Delivery times and postage are covered in our shipping policy.
Business details
Shintop Trading Australia · ABN 26 247 302 408 · Sydney, NSW · hello@shintop.com.au